Terms & Conditions

5.1 Consent to Functional Communications

By creating an account or using the Service, you consent to receive Functional Communications from Crisphive by email and, where enabled, by SMS. Functional Communications are communications integral to the operation, security, and administration of the Service and your account, including without limitation: account and security notices (including one-time passcodes), billing and subscription notices, schedule and dispatch notifications, service and maintenance notices, and legal or policy notices. Functional Communications are a condition of using the Service and cannot be opted out of while your account remains active. It is important that you receive and review them. The only means of ceasing Functional Communications is termination of your account.

5.2 Marketing Communications

Where permitted by applicable law and your stated preferences, Crisphive may send Marketing Communications, such as newsletters, product announcements, and promotions. Every Marketing Communication includes an unsubscribe mechanism, and you may opt out at any time without affecting your access to the Service or your receipt of Functional Communications.

5.3 SMS Messages and One-Time Passcodes

Consent to SMS service notifications is obtained through your acceptance of these Terms. Consent to SMS one-time passcodes (OTP) is obtained separately by checkbox when you elect to log in via SMS. Message and data rates may apply, and message frequency varies. You may opt out of SMS notifications by replying STOP; opting out does not disable OTP messages while you continue to use SMS-based login. OTP codes are confidential: never share an OTP code with anyone. Crisphive will never ask you for an OTP code by phone, text, or email. You are solely responsible for any loss or unauthorized access resulting from your disclosure of an OTP code or login credentials to any third party.

5.4 Electronic Notices; Deemed Receipt

You agree that Crisphive may provide any notice, disclosure, or communication required under these Terms or applicable law electronically, including by email to the address on file, by SMS, or by posting within the Service, and that electronic delivery satisfies any legal requirement that a communication be in writing. A communication is deemed given and received when sent by Crisphive to the email address or phone number on file for your account, or when posted within the Service, whether or not you actually receive or read it.

5.5 Your Responsibility; Limitation of Liability for Communications

You are solely responsible for maintaining accurate contact information, ensuring communications from Crisphive are not blocked or filtered, and reviewing communications in a timely manner. Email and SMS are not guaranteed delivery media, and Crisphive does not warrant that any communication will be delivered, timely, uninterrupted, or secure. To the maximum extent permitted by applicable law, Crisphive and WicWac Inc. shall have no liability for any loss, damage, cost, or consequence arising from (a) your failure to receive, read, or act on any communication; (b) inaccurate or outdated contact information; (c) spam or security filtering, mailbox or device limitations, or carrier or provider failures; or (d) any unauthorized access resulting from your disclosure of OTP codes or credentials. This Section is in addition to, and does not limit, Sections 8.3 (Disclaimer of Warranties) and 8.4 (Limitation of Liability).

7.1 Enterprise Accounts

Enterprise subscribers may designate administrators for user and permission management. Customers are responsible for all activity by their users. Any separate written agreement executed between you and WicWac Inc. shall prevail in the event of a conflict with these Terms.

7.2 Service Level Commitment (SLA)

The company will use commercially reasonable efforts to maintain 99.5% monthly uptime, excluding scheduled maintenance, emergency maintenance, force majeure, and third-party failures. Enterprise customers receive priority support with target response times based on severity. When uptime falls below stated availability, eligible enterprise customers may request service credits calculated as a percentage of monthly fees. SLA credits are the sole and exclusive remedy for SLA failures.

7.3 Data Security (Enterprise)

WicWac maintains safeguards protecting customer data against unauthorized access, loss, or disclosure. Enterprise customers may request security practice summaries.

7.4 Data Retention and Deletion

Data deletion is governed by our Data Deletion Policy, which is incorporated into these Terms by reference. In summary, upon account termination or a verified deletion request: Customer Data is deactivated and retained in identifiable form for thirty (30) days, to permit verification of the request, recovery in cases of error or fraud, and completion of in-flight transactions; at the end of the 30-day window the data will be irreversibly anonymized, and the anonymized data will be retained for a further three hundred and thirty-five (335) days and used only for aggregate statistics, capacity planning, Service performance and security analysis, and demonstrating regulatory compliance; and at the end of that period (365 days from the verified request or termination) the anonymized data will be permanently purged from active systems, with backup copies overwritten in the ordinary course of backup rotation.

Where applicable law — primarily the laws of Canada and the United States — requires a shorter timeline, a different standard, or continued retention of specific records (for example, tax, billing, or consent records), that law prevails. Customers may request a data export before termination, and enterprise customers may request export at any time. Shadow Schedule Audit Data is deleted on the faster timeline stated in Section 4.4 of the Privacy Policy. What deletion removes from the Service, who may request it, and the window in which an account can still be restored are described in Section 9.

7.5 Confidentiality

Both parties agree to maintain confidentiality of non-public business, technical, or commercial information disclosed and use it solely to fulfill obligations.

7.6 Customer Data and Privacy

You retain ownership of all data, content, and information you submit to the Service. Users grant WicWac Inc. a limited license to host, process, and use Customer Data for Service provision, maintenance, and improvement. Privacy practices comply with Canadian law, including PIPEDA, and with applicable United States federal and state privacy laws. Where you use the Service to send communications to your own employees, contractors, or customers, you represent and warrant that you have obtained all consents required by applicable law for those communications, and you shall indemnify WicWac Inc. against any claim arising from your failure to do so.

Workforce records; departing field operations personnel. Customer Data includes records about the field operations personnel a business manages through the Service — technicians, crews, drivers, and other mobile workers — such as profiles, skills, schedules, job history, and related operational data. If a field operations worker leaves the business (by resignation, termination, contract end, or otherwise), the Customer Data relating to that worker belongs to the business and remains stored on the business's account. The business, as owner and controller of its Customer Data, chooses what to do with it — retain, export, anonymize, or delete it — and is solely responsible for ensuring its choices comply with the local laws applicable to the business, including employment-records retention requirements and privacy legislation. Crisphive acts as a service provider (processor) in respect of this data and will process it only on the business's instructions, provide reasonable assistance so the business can respond to requests from current or former personnel within legally required timelines, and comply with any law that applies to Crisphive directly. Departed personnel seeking access, correction, or deletion of their records should contact the business, which is the controller of the data.

7.7 Intellectual Property

All intellectual property in the Service, including software, designs, trademarks, and branding, belongs to WicWac Inc. Users receive a limited, non-exclusive, non-transferable, revocable license to use the Service only in accordance with these Terms. Trademark usage requires prior written consent.

7.8 Third-Party Services

The Service may integrate with third-party products, including email and SMS delivery providers. WicWac Inc. is not responsible for third-party content, availability, security, or practices. Third-party use is governed by their respective terms.

8.1 Service Availability

The Service is provided on an "as is" and "as available" basis. The company does not guarantee uninterrupted, error-free service meeting all requirements.

8.2 Disclaimer of Warranties

WicWac Inc. disclaims all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement, and any warranty regarding the delivery, timeliness, or security of any email or SMS communication.

8.3 Limitation of Liability

The company is not liable for indirect, incidental, special, consequential, or punitive damages, including any such damages arising from communications sent, delayed, or not received. Our total liability shall not exceed the fees paid by you to the Service in the 12 months preceding the event giving rise to the claim.

8.4 Indemnification

Users indemnify WicWac Inc., its directors, officers, employees, and agents from claims arising from Service use, Terms violations, legal violations, or communications the user sends or causes to be sent through the Service.

9.1 Who May Delete the Account

Only the account Owner of a business may delete that business account, and only while their membership is active. An Owner who has been suspended, demoted, or removed cannot delete the account. Administrators, technicians, and other members cannot delete the business account; they may ask the Owner to do so, or contact support@crisphive.com.

9.2 How to Delete the Account

Signed-in Owners can delete the account from Settings → Business → Business Profile, in the "Delete account" section at the bottom of the page. Deletion is confirmed over several steps: you must acknowledge what is removed, select a reason, and type both your business name and the word DELETE to confirm. Anyone who cannot sign in may request deletion at crisphive.com/account-deletion or by emailing support@crisphive.com from the address on the account.

9.3 Deletion Takes Effect Immediately

Deletion is immediate and cannot be cancelled from within the Service. There is no grace period during which the account keeps working. The instant deletion succeeds: the business is removed from every screen and every application programming interface; every member is signed out on every device, in both live and sandbox environments, including the person who performed the deletion; and every API key, integration, and connected application stops working. Every Owner and Administrator is emailed a record naming who deleted the account, the reason given, and the date until which restoration can be requested.

9.4 What We Retain, and Why

Deleting the account removes it from the Service; it does not immediately erase the underlying records. Your data is placed in a closed state that no user of the Service can reach, and is retained in identifiable form for thirty (30) days so that we can verify the request, recover from error or fraud, complete in-flight transactions, handle billing and payment disputes, respond to lawful requests from courts and regulators, and meet our own record-keeping obligations. Retention in this closed state is the basis on which restoration in section 9.5 is possible. At the end of the 30-day window the data will be irreversibly anonymized and then handled as set out in Section 7.4 and our Data Deletion Policy. This section is disclosed in, and must be read together with, our Privacy Policy.

9.5 Restoring a Deleted Account

For 30 days from the date of deletion you may ask us to restore the account by emailing support@crisphive.com from an address that was an Owner or Administrator on the account. We will verify the request before restoring anything. Restoration is possible only within this 30-day window: at the end of it a restoration is no longer available, and the data will be irreversibly anonymized as set out in Section 7.4, after which it can no longer be restored or re-identified. The exact date is shown to you when you delete the account, and repeated in the confirmation email.

9.6 Deletion Requests Under Data-Protection Law

Nothing in this section limits any right you may have under applicable data-protection law, including the right to request erasure. Where such a request is made and no overriding legal ground for retention applies, we will honour it on the timeline that law requires rather than the timeline described above. Requests may be sent to support@crisphive.com and are handled as described in our Data Deletion Policy, our Privacy Policy, and our GDPR notice.