Privacy Policy

3.1 Information You Provide Directly

We may collect:

• Name, email address, phone number
• Mobile phone number, when you enable SMS notifications or SMS-based login
• Company name and role
• Account login credentials
• Billing and payment information
• Support requests and communications
• Communication preferences, including marketing opt-in and opt-out status
• Any data you upload or enter into the Service ("Customer Data")

3.2 Information Collected Automatically

When you use the Service, we may collect:

• IP address
• Device type, operating system, browser
• Usage logs, timestamps, feature interactions
• Approximate location (city/region)
• Email interaction data (such as delivery, open, and click events) used to operate and improve our communications

This data helps us operate, secure, and improve the Service.

3.3 Customer Data (Service Data)

Customer Data may include:

• Employee names and contact details
• Job schedules, assignments, locations
• Notes, comments, and operational data

You control this data. We process it only to provide the Service.

5.1 SMS Service Notifications

We may send transactional and informational SMS messages related to your use of the Service, such as schedule changes, dispatch and job alerts, account activity, and service notices. Consent to receive these notifications is obtained through your acceptance of our Terms & Conditions when you create an account or use the Service. These messages are not marketing messages.

5.2 SMS One-Time Passcodes (OTP)

If you choose to log in to the Service using SMS verification, we will send a one-time passcode to your mobile number. Consent for OTP messages is obtained separately and expressly: you must check a consent box when electing to log in via SMS. By checking the box, you authorize Crisphive to send OTP messages to the mobile number you provide, solely for the purpose of verifying your identity and securing your account.

5.3 Never Share Your OTP Codes

One-time passcodes are confidential security credentials. Do not share your OTP code with anyone — including anyone claiming to represent Crisphive. Crisphive and WicWac Inc. will never call, text, or email you to ask for an OTP code. If someone asks you for a code, do not provide it and report the incident to support@crisphive.com immediately.

5.4 Message Frequency, Rates, and Opting Out

• Message frequency varies based on your account activity and settings.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You may opt out of SMS notifications at any time by replying STOP to any message, or by adjusting your notification settings or contacting support@crisphive.com. Reply HELP for assistance.
• Opting out of SMS notifications does not disable OTP messages if you continue to use SMS-based login. If you no longer wish to receive OTP messages, switch to another available login method.
• Withdrawing SMS consent may limit certain features, such as SMS-based login or real-time dispatch alerts, but will not affect your ability to use the rest of the Service.

5.5 Compliance with Applicable Laws

Our SMS practices are designed to comply with the laws of the jurisdictions in which we operate and in which our users reside ("the laws of the land"), including, as applicable, Canada's Anti-Spam Legislation (CASL) and PIPEDA, the U.S. Telephone Consumer Protection Act (TCPA) and applicable CTIA and carrier messaging guidelines, and the GDPR and ePrivacy rules for users in the EEA, UK, or Switzerland. Where local law requires a different or higher standard of consent, that standard prevails.

5.6 No Sharing of Mobile Information

Your mobile phone number and SMS opt-in status are used only to deliver the messages described above. Mobile information and SMS consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. We share mobile numbers only with the telecommunications and messaging service providers that deliver messages on our behalf, under contractual confidentiality.

6.1 Functional Communications (Essential — Cannot Be Opted Out Of)

Functional Communications are emails that are integral to operating your account and delivering the Service. It is important that you receive them. They include, without limitation:

• Account and security emails (registration confirmations, login verification, password resets, suspicious-activity alerts)
• Billing and subscription emails (invoices, receipts, payment failures, renewal and price-change notices)
• Service and operational emails (schedule and dispatch notifications, outage and maintenance notices, critical product changes)
• Legal and policy notices (changes to these policies, required disclosures, breach notifications)

Consent to receive Functional Communications is obtained through your acceptance of our Terms & Conditions and is a condition of holding an account. Because these emails are necessary for the operation, security, and administration of the Service and may contain information you are required to receive by law or contract, you cannot opt out of Functional Communications while you maintain an account. The only way to stop receiving them is to close your account. Functional Communications are not marketing and are exempt from marketing consent requirements under applicable law.

6.2 Marketing Communications (Optional — Opt-Out Anytime)

Marketing Communications include newsletters, product announcements, promotions, event invitations, surveys, and similar content. We send Marketing Communications only where permitted by applicable law — on the basis of your express consent, an existing business relationship where the law allows it, or another lawful basis — and every Marketing Communication includes a clear and functioning unsubscribe mechanism. You may opt out of Marketing Communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Adjusting your communication preferences in your account settings
• Emailing support@crisphive.com

We will honor opt-out requests promptly and in any event within the timeframe required by applicable law (for example, within 10 business days under CASL). Opting out of Marketing Communications does not affect Functional Communications, which you will continue to receive while your account is active.

6.3 Compliance with Applicable Laws

Our email practices are designed to comply with the laws of the jurisdictions in which we operate and in which our users reside, including, as applicable, Canada's Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, and the GDPR and ePrivacy rules for users in the EEA, UK, or Switzerland. Where local law imposes a different or higher standard, that standard prevails.

6.4 Your Responsibilities and Delivery Disclaimer

Email is not a guaranteed delivery medium. You are responsible for keeping the email address on your account accurate and current, for ensuring that emails from Crisphive are not blocked or filtered (including checking spam or junk folders), and for reviewing Functional Communications in a timely manner. A Functional Communication is deemed given when sent by us to the email address on file for your account. To the maximum extent permitted by applicable law, Crisphive and WicWac Inc. are not liable for any loss, damage, or consequence arising from your failure to receive, read, or act on a communication where that failure results from an inaccurate or outdated email address, spam or security filtering, mailbox limitations, or the acts or omissions of third-party email providers or networks.

11.1 Canada (PIPEDA)

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent (subject to legal/contractual limits), including consent to SMS communications and Marketing Communications

11.2 European Union (GDPR)

You may have the right to:

• Access, correct, or delete personal data
• Restrict or object to processing, including objecting to direct marketing at any time
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

11.3 United States

Certain U.S. state laws may provide rights regarding access, deletion, or correction of personal data. We honor applicable state requirements.