THURSDAY · 6:58 AM
Utility crew dispatch & work management
A water main just broke under Elgin Street.
A main break under Elgin, and your only confined-space crew is halfway through a three-day valve replacement. The plan didn’t break because your control room misjudged it — it broke because every work order carries a web of dependencies: a certification, a vac truck to mobilize, a permit window, a multi-day job that can’t lose its thread. Most software ignores that web and drops it on a dispatcher at 6:58 a.m. Crisphive carries it instead, so your people don’t have to.
This demo replays a real kind of morning: one emergency lands, and every job finds a new slot without breaking a promise. See how it works ↓
Jobs moved: 0SLAs broken: 0Radio calls: 0
Every field service day is a dependency graph. Most software pretends it isn't — and hands the graph to a dispatcher to solve in their head, under pressure, forty times a day. We think the schedule should carry that weight, not your people. That's the whole company.
— Why Crisphive exists
How it fits your day
When the day changes, the schedule keeps up.
Crisphive is the layer that carries your whole day’s dependencies — every work order, permit window, certification, and crew constraint. So when something breaks, the plan repairs itself instead of landing on one person in the control room at the worst possible moment.
The day changes
The break arrives however you hear about it first — a SCADA alarm, a 311 report, a phone call from a crew on site. It lands as a top-priority emergency, ahead of the routine work.
The schedule recomputes
The schedule re-plans your crews against every hard rule — certifications, equipment mobilization, permit windows, multi-day continuity — and hands back a new plan plus a backup.
Your team is notified
You confirm once. Your work orders update, your crews get re-routed, and your residents are notified — nothing else for your team to chase.
You never rebuild the day by hand. The schedule recomputes around the disruption, keeps every promise it can, and shows you exactly what moved before anything goes out. Confirming the new plan takes one click.
The rules of your day
Hard rules, not suggestions.
A schedule that ignores these rules isn’t a schedule — it’s a guess, and a crew standing in a trench pays for the guess. Every plan Crisphive hands you respects all of them. No exceptions, no “hope the crew makes it.”
Crew certification
A main break needs confined-space and hydro tickets. The schedule only sends a crew who holds them — Crew A goes, not whoever’s closest.
Equipment mob & demob
The vac truck has to arrive before the crew can dig. Every mobilization and demobilization is planned with real transit time — you see it on the plan, and it’s never billed as work.
Multi-day job continuity
A three-day valve replacement can’t restart from zero every morning. The schedule keeps multi-day work intact, so an emergency never quietly unwinds two days of staged progress.
Permit & locates windows
Excavation permits and utility locates are only valid for a set window. The schedule plans inside them — a plan that has a crew digging without a live locate never comes back.
SLA escalation tiers
Regulatory and customer deadlines run on different clocks. Priorities escalate automatically, so a main break outranks a hydrant flush every time — and you can always show why.
Site-to-site travel
Heavy crews don’t teleport between sites. Travel is planned leg by leg, so the plan you get is one your crews can actually drive.
Getting started
Up and running in three steps.
Add your crews and their tickets
Sign up and add your crews — their certifications (confined-space, hydro), their equipment, and their vehicles. These are the things every schedule has to respect.
Bring in your jobs and customers
Bring in the week’s work orders and the residents they serve — import them or run alongside the tools your ops centre already uses. Confirmed windows and commitments come with them.
Let the day run itself
From then on the schedule keeps itself. Emergencies slot in, affected jobs move, and your team and customers hear about it automatically — you just confirm.
⏱ Most teams are live within a week — no technical setup
Outcomes
What changes for you. What your customers feel.
You — running the business
Run work management that survives the main break.
- Your control room stops rebuilding crew plans by hand. An hour of radio triage becomes one confirmation click.
- Your maintenance program keeps moving. Multi-day jobs hold their thread and planned work slides instead of collapsing.
- Every plan is a compliant plan. Permits and locates hold, so you’re never one step from a violation you didn’t see coming.
- You can always show your work. When a regulator or a resident asks why a crew moved, the answer is right there in plain language.
Your residents
One emergency stops derailing everyone else.
- Elgin Street gets its water back by mid-morning. The emergency is handled fast, without a scramble.
- The valve replacement still finishes on day 3. One main break doesn’t quietly cost another neighborhood its scheduled work.
- Planned work still shows up when promised. A bad morning in one place doesn’t blow the windows everywhere else.
- People hear the truth, early. When a crew is re-routed, residents are told what’s happening instead of waiting on a silent street.
Running more than one branch?
Set the rules once — they hold across every crew and branch. The certification, mobilization, and permit logic you set up for one district carries to the next, so adding crews, yards, or a whole new region doesn’t multiply the chaos on your dispatcher’s desk. Growth stops meaning more people chasing more phone calls.
Why it holds up
Built for the days that go sideways.
Re-planning is free
Re-planning is free and unlimited — no charge for a cascade, a recompute, or a re-read. Utility days are volatile by nature, so re-plan on every disruption without watching a bill climb.
Dependable by design
Schedules come from a deterministic engine, not guesswork — the same situation always produces the same plan. AI helps explain the plan in plain language; it never decides who goes where.
Always a plan B
Every urgent booking comes back with a recommended plan and a backup. If the customer declines the first window, the next-best option is already on the table.
What operators say
Utilities that keep planned work moving
“A main break used to mean an hour of radio triage while a three-day valve job quietly lost its thread. Now the break lands, the vac truck and the confined-space crew resequence in seconds, and the multi-day work keeps its continuity. My dispatchers go home on time.”
Fiona MacLeod
Control Room Supervisor · Cedar Valley Water
“Certifications and locate windows used to be tribal knowledge — one dispatcher retired and we were exposed overnight. Now they live in the schedule as hard rules. A new dispatcher ran a storm day in her second week and nothing fell through.”
Andre Boucher
Operations Manager · Lakeshore Electric Co-op
“When a regulator asks why a crew moved off a locate, I can replay the exact plan and point at the rule that drove it. That defensibility used to take days of email archaeology. Zero compliance findings this year.”
Meera Nair
Director of Field Operations · Twin Rivers Utilities
FAQ
Questions from the field
How fast can crews re-plan after a main break?
Are certifications like confined space and HV enforced?
Can jobs span multiple days without losing continuity?
Will it work with the systems our ops centre already uses?
Our ops centre isn’t a software shop — how do we get started?
What does re-planning cost during a storm, when everything moves hourly?
Your schedule should survive a bad morning.
Start free and watch a real utility week re-plan itself around the break — crews, equipment, and permits all still holding. It’s exactly what your ops centre would confirm on a bad Thursday.
Questions? support@crisphive.com · Free to start — no credit card required
See how the scheduling engine worksPricing — pay per job scheduled